ARLA Backs Ombudsman in call to Regulate Letting Agents

20 March 2012 Categories: News

ARLA Backs Ombudsman in call to Regulate Letting Agents

Yesterday’s release of the Ombudsman report for 2011 has shown a large increase in the number of complaints made against letting agents around the country, and as a result ARLA has backed Ombudsman Christopher Hamer in his call for proper regulation of the letting agency industry.

Mr Hamer mentioned in his report the need for a dedicated council that promotes the importance of using letting agents that are recognised members of either ARLA or the Property Ombudsman Scheme, but Ian Potter of ARLA has gone a step further and recommended that legislation be put in place which demands the registration and licencing of all UK letting agents.

Ian Potter, operations manager for ARLA said “As an organisation that strives to achieve the best possible standards within the private rented sector, we are disappointed to see a rise in lettings complaints over the past year. That said, it comes as very little surprise given there is no national regulation in place to stop rogue agents setting up shop and taking advantage of what is a fragile market – 26% of complaints were against agents who did not belong to an Ombudsman scheme.”

Mr Potter then went on to recommend that tenants looking to enter into agreements with letting agents should, for their own protection, ensure they are members of the Property Ombudsman Scheme at the very least.