Deposit Scheme Reports Large Increase In Number of Disputes Requiring Resolution

05 October 2012 Categories: News

Deposit Scheme Reports Large Increase In Number of Disputes Requiring Resolution

Mydeposits, the tenancy deposit scheme set up and run by the National Landlords Association, saw nearly 25% more tenancy deposit dispute cases requiring resolution during the months April to August this year than the same period last year. The increase is thought to be linked to the struggling economy and the fact that very few tenants can afford to lose all or part of their deposit, but similarly very few landlords can afford to fix problems left by departing tenants.

The announcement by the National Landlords Association also mentioned however that the average length of time taken to resolve a dispute case fell during the April to August period, and now stands at just 55 days.

When questioned about the shortened time period for resolution even though more cases were being reported, Eddie Hooker, chief executive of Mydeposits, explained that 4 out of every 10 cases were being outsourced to the Centre for Effective Dispute Resolution. He then went on to say “By splitting the number of adjudications we handle internally and between CEDR, we provide vital assurances to landlords, agents and their tenants that the service we offer is professional, fair and transparent and that we are committed to cutting the cost of our dispute resolution.”